Terms and Conditions
Please read these conditions carefully and retain for future reference as they form part of the contract between us. A contract exists once we have confirmed the booking and received payment of your deposit.
Booking and Payment
The person making the booking guarantees payment to us of the total cost of the holiday booked and does so on behalf and with the consent of all others for whom the booking is made. A payment of a 20% deposit is required to secure your booking. Please note that the balance is due in full 60 days before your arrival date. If you are booking within 60 days of your arrival date payment in full is due on booking. Failure to pay the balance by the due date will be considered a cancellation on your part and we reserve the right to impose cancellation charges and cancel your reservation.
Your Booking Schedule sets out for you all that is included in the cost of your holiday. Rates are subject to change without notice but will not change once your balance payment has been received.
Changes to your booking
In the event that you need to change your booking please notify us at your earliest opportunity, wherever possible we will try to accommodate changes and issue a new booking schedule subject to an administration fee of €50.00EUR. If we are unable to accommodate the change and you cancel your booking then cancellation charges may apply. In the event that we have to make a change to your booking we will endeavour to offer an alternative for you.
Covid-19 guarantee - For bookings with arrival dates from December 2020 - April 2021 inclusive there is no administration fee if you need to change your booking dates.
Subject to these terms and conditions if you wish to cancel a booking you must do so in writing. Charges for the cancellation of your booking are as follows: 100% of paid prepayments refundable when cancelled 14 days before arrival or earlier. 0% refundable if cancelled after. Provided all monies have been paid we will not cancel your holiday unless we are forced to do so due to unusual and unforeseeable circumstances beyond our control. In this case participants will be notified of the cancellation as soon as possible. We will, if possible, offer an alternative but if this is not acceptable all monies paid to us will be refunded without interest. We will NOT pay any compensation or be liable to reimburse you for any other expenses that you may have incurred as a result of your booking such as non-refundable travel etc.
Your personal contact details will be held electronically if you do not agree with this, please cancel your reservation now. No credit card/debit card/PayPal details are stored. Your details will only be used by us, they will not be passed to any third party.
Any booking obtained under false pretence will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in.
We will strive to make your holiday enjoyable, but in the event that you are unhappy with any aspect of it please speak to us about any problem as it arises in order that we can try to resolve it with you. Any formal complaint must be in writing and received within 10 days of your departure date. We will make every effort to resolve all complaints but should the matter be referred to court then these terms and conditions will be referred to. Any dispute arising will be dealt with by a court in England and Wales and not in the country where the holiday took place.
Maintenance of the property, if any problem or complaint should arise please notify us immediately, we will immediately pass on your concerns to the appropriate person and attempt to resolve the problem for you.
Our prices include the basic cost of accommodation, facility charges such as heating and a one-time bed linen setup. Towels are not provided.
Where appropriate we shall be allowed the right of entry to the property at all reasonable times on reasonable notice for the purpose of inspection or to carry out any necessary repairs or maintenance. Property rentals commence between 4 - 7pm on the day of arrival and end at 10am on the day of departure. If you do not depart on time a late departure fee of €100EUR will be deducted from your security deposit. Our housekeeping staff start at 10am prompt please do not embarrass them by still being at the property. Please observe these times as access to the property will not be possible outside of them.
The number of persons occupying the property must not exceed 12 and we reserve the right to refuse entry to the entire party if this condition is not observed.
No camping cars, caravans or tents are permitted in the grounds of any property.
Parking is available at the property vehicles are to be parked in designated parking areas only, no parking is permitted on any grass lawn and parking is at the owners’ risk.
No pets are permitted at the property.
Smoking is not permitted at the property.
You agree to take all reasonable care of the property and its furniture and fittings and to leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning. You will be responsible for the cost of any damages, breakages, losses and any extra cleaning or repair costs which are incurred due to non-compliance with this condition. We will make a deduction from your security deposit to cover any such costs.
Use of any fireplace is to be supervised by a responsible adult at all times and left clean after use.
This is a large house and we pride ourselves in ensuring the house is clean and tidy for the arrival of all of our guests. All bookings incur a €100EUR 'cleaning charge' which is a contribution to ensuring the house is presented in the best possible order. We thank all guests for leaving the house clean and tidy on departure. Please ensure all bins, fridge & dishwasher are emptied and that all dishes are washed and put away. All rubbish and personal items should be removed from all rooms.
If the house is left 'un-clean' a deduction will be made from your deposit to cover excessive additional cleaning costs.
A pre-authorisation of €500EUR will be applied to the credit card you made your booking with on the day of your arrvial at our property. This pre-authorisation will be cancelled 3 days after your departure, provided the following provisions are met:
No damage is done to the property or its contents.
No charges are incurred due to illegal activity, or services rendered during the stay and all charges accrued during the stay are paid prior to departure.
All rubbish bins are emptied to the public rubbish bins outside the property.
All dishes are washed and put away and the dishwasher and fridge are emptied.
All linens are removed from beds and placed together for collection.
No linens are lost or damaged.
All keys are returned. A charge of €25EUR is made for each lost key.
No early arrival or late departure.
The renter is not evicted by the representative of the owner or the local law enforcement.
Any exceptions to the above mentioned policies must be approved in writing in advance.
We recommend you take out travel insurance for your trip. We recommend that your insurance is taken out at the time of booking.