Privacy Policy


1.1. CYCLEoisans (‘We’) are committed to safeguarding the privacy of our website visitors.

1.2. This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. When we process data we are regulated under the General Data Protection Regulations (‘the regulations’) which applies across the European Union (including in the United Kingdom). We are the ‘data controller’ under the regulations.

1.3. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting you are accepting and consenting to the practices described in this policy.

2. Collecting personal information

2.1. We may collect, store and use the following kinds of personal information:

A Information you give us

(a) Information that you provide to us when registering with our website (including your name, email address, telephone number and address)

(b) Information that you provide to us when using the services on our website, or that is generated in the course of the use of those services.

(d) Information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication)

(e) Any other personal information that you choose to send to us.

B Information we collect about you

With regard to each of your visits to our site we may automatically collect the following information:

(a) technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

(b) information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

(c) Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

3.Using personal information

3.1. Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2. We may use your personal information to:

(a) Comply with any of our contractual obligations to you.

(b) Administer our website and business.

(c) Enable your use of the services available on our website.

(d) Send you email notifications that you have specifically requested.

(e) Deal with enquiries and complaints made by or about you relating to our website.

(f) Keep our website secure and prevent fraud.

(g) Verify compliance with the terms and conditions governing the use of our website.

3.3. If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with any consent you give to us.

3.4. We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

4.Ground for processing

4.1 We rely on various legal bases to process your personal information. These include (a) where the processing is necessary for us to perform our obligations under our contract with you (b) where you have given us your consent to use your personal information in a certain way and/or (c) where the processing is necessary for our legitimate interests (provided these interests do not override your privacy in any way).

4.2 Our legitimate interests referred to above are the interests of our company in conducting and managing our business to enable us to give you the best possible promotion of our services.

For example, we have an interest in making sure that our marketing is relevant for you, so we may process your information to send you marketing that is tailored to your interests.

4.3 Please also note that where we have obtained your consent for certain processing of your personal information, you have the right to withdraw such consent at any time.

4.4 Certain personal data will be required in order to enter into contracts with us and for us to perform the services. When asking you for personal data we will identify any such required personal data. If you do not provide such personal data we may not be able to enter into a contract with you and/or we may not be able to successfully provide you with certain services.

5.Disclosing personal information

5.1. We may disclose your personal information insofar as reasonably necessary for the purposes set out in this policy.

5.2.We may disclose your personal information:

(a) To comply with our contractual obligations to you as necessary.

(b) To the extent that we are required to do so by law.

(c) In connection with any ongoing or prospective legal proceedings.

(d) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

5.3. Except as provided in this policy, we will not provide your personal information to third parties.

6.International data transfers

6.1. Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

6.2 .Such countries do not have the same data protection laws as the United Kingdom and EEA. Any transfer of your personal information will be subject the General Data Protection Regulation to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.

6.4. Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

6.5. You expressly agree to the transfers of personal information described in this Section 6.

7.Retaining personal information

7.1. This Section 7 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

7.2. Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

7.3. Subject to Section 7.2, we will usually delete personal data falling within the categories set out below at the date/time determined by us:

7.4. Notwithstanding the other provisions of this Section 7, we will retain documents (including electronic documents) containing personal data:

(a) To the extent that we are required to do so by law;

(b) If we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

8.Security of personal information

8.1.We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

8.2. We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

8.3. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

8.4. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

9.Your rights

9.1. Under the Regulations you have a number of important rights free of charge. In summary, those include rights to:

Access your personal information and instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address which is less than 3 calendar months old).

9.2. Require us to correct any mistakes in your information we hold or to update any out of date information.

9.3. Require the erasure of personal information concerning you in certain situations.

9.4. Receive the personal information concerning you which you have provided to us and have the right to transmit those data to a third party in certain situations.

9.5. Instruct us at any time not to process your personal information for marketing purposes.

10. Third party websites

10.1. Our website includes hyperlinks to, and details of, third party websites.

10.2. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

11. How to complain

11.1.We hope that we can resolve any query or concern you raise about our use of your information.

12. Changes to this privacy notice

12.1. This privacy notice was published and last updated on 15th December 2018.

12.2. We may change this privacy notice from time to time. You should check this policy occasionally to ensure you are aware of the most recent version.

13. Our contact details

13.1. This website is owned and operated by CYCLEoisans

13.2. We are registered in France under registration number SIREN: 828 621 292 and our registered office is at:
Cycle Oisans, Ave des Maquis de l'Oisans, Le Bourg d'Oisans, 38520, France

13.3. You can contact us in writing by using our website contact form or by email to